I would give them 5 out of 5 ✮s
You may ask, you've hardly used it. Why would you be calling their customer service department? Well, here's the scoop.
You might remember this post, where I mention the annoying error #9 message my lady Roomba was shouting out at me.
Well our house guest said that she's still at it....and it's still annoying.
So I gave the iRobot Customer Service line a call. Sadly they were really busy and couldn't take my call, so I emailed them the issue and this morning I received this email:
Checked my watch, figured out the time difference and made the call.
Navigated my way thru the automated answering system and was connected to a customer service representative.
I again explained my issue with error number 9 and that my lady roomba might need to go to a time out if she doesn't get a grip.
I also explained that I am no where near my Roomba and won't be for a while. That I am worried about my warranty. What will happen if I finally get there and it turns out I have a bad unit?
And you know what he said? he said that they understand and since I called and reported it now, it will sort of freeze my warranty and it will still be covered when ever I make it back to the house.
Can you say SHOCKER?
Now that, my dear friends, is customer service.
Aloha A Hui Hou!